Saraf Furniture / Insaraf.com — 2 months and 12 days, Still no delivery date or dining table.

Neerupma Dwivedi

Address:	Rajasthan
Website:	www.insaraf.com

INSARAF or Saraf Funitures. They were so quick to take the order and payment. 7 January, 2021 we placed the order for a dinning table. Based on the tracking number shipped date was 23rd Feb but they never shipped anything. After checking from customer care, they said 9th March they would ship as there were some delays. They kept changing the date from 9th to 12th to 15 Marc. Till now there is no shipping done.
When we asked to show pictures of the table there was response. We are asking to cancel the order since we sold old table based on the shipping information from Saraf website. We have been managing without any dinning table for 1 month, We requested them to cancel since we can’t wait more without the table but INSARAF/ Saraf furniture would it even cancel or refund our money. Highly unprofessional and non responsive. Their customer bhk care doesn’t give any response. Even to reply on email they take 4-5 days.

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Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

Mar 20, 2021

Updated by Neerupma Dwivedi They should be banned from selling anything. After calling multiple times and not being able to connect and sending emails. Their response is just to be understanding as they were affected by COVID. If I look at the complaints that other people have posted it looks like they have done this to several people. Promising to deliver and then customers are left on the mercy of these cheats.