[Resolved]  Saraf Furniture / Insaraf.com — damaged kuber king size bed supplied

Address:

#5AC-718, HRBR Layout, 1st Block Bansawadi, Kalyan Nagar, Bengaluru, Karnataka 560043, 560043

My recommendation is never to buy from saraf furniture as neither their product nor their customer service is worth spending money.

I bought one kuber king size bed in dec 2019 and delivered in complete damage condition.
The first complaint was logged on 26th dec 2019 and after rigorous follow-up (Multiple times photos were shared from all possible angles) i was confirmed that they have send the repair kit and will organize the for carpenter visit and repair. I had to chase them for carpenter details and after strong push on mails no response till today. I have recorded all the conversation over mail and requested to look into the other problems as well but again as per their potential (To torture customers) they refused to replace the chair and to take provide any solution. I have been chasing them continuously and over 25 days have passed.
The worst part of the experience is that whenever you call them they won’t let us speak to the supervisor, stating he is not in the office and we will arrange for the call (Which never happens)
The mail trails are good enough proof of no clarity in their customer service process, intentional delays to let customer stop chasing them and harassment.
Details of the order:
Placed the order for solid wood kuber king bed thru order no. Order 1nsf[protected] on 16th dec 2019 with advance payment of rs.25649.05, got the delivery on 25th dec 2019 in damaged condition.
I have paid rs.25, 649.05 for a damage solid wood kuber bed which is lying in bed room for almost 25days.
Anybody wants more details can contact me on [protected] ready to share my story with photos...
If you are planning to buy from saraf furniture think twice bz once your make 100% payment you are not assured on the quality of wood they supply and not assured the material supplied will be good condition, after sales, service will be thru e-mail only, no interaction with owner or the person who take the booking of the product.
Once material is supplied no access to the owner or the manager who takes the order
If the owner can see this feedback and calls me, i will keep you update …………….
I am giving genuine feedback on 19th jan 2020 to saraf furniture
Below the trail of the e-mails.
On 26th mail send:
To,
Customer care team, reference to the invoice no. Sfn[protected] invoice date 19th dev 2019,
Kuber king size bed/cot received yesterday but in damage condition pics enclosed for your reference and immediate action. Found carton box damaged, same when unpacked found headrest side damaged same mentioned in the delivery slip.
Immediate action for the replacement is highly appreciated!!!

Reply on 7th jan 2020 from vikas
Sir,

Thanks for your mail and details.
We apologize for your inconvenience.

We have forwarded your query to the senior team and will revert back asap.

Thank you for your patience and co-operation.
Support team,
Insaraf.com
On 4th jan 2020
E-mail from vikas

Hello,

Thank you for being patience with us.

This is to inform you that replacement has been shipped already as per the details below.

Product / part: solid wood kuber bed (Walnut polish with putty and u shape support kit)
Shipped via: india post
Tracking number : (Er[protected]in)

Please note that it may take up to 48-72 hours for the tracking to go live from the shipping company.
If the product is shipped via a dedicated vehicle, you'll get regular tracking info on your registered email.

Thank you for your patience and co-operation.

Support team,
Insaraf.com

Reply mail: from vikas on 13th jan 2020
Thanks for your mail and details.
We apologize for your inconvenience.

Unfortunately there was no attachment in the previous mail.
May we thus, humbly request you to please send pictures of smaller size (Less than 1 mb) for our system reference.

Thank you for your patience and co-operation.
Support team,
Insaraf.com

This is to inform you that replacement has been shipped already as per the details below.

Product / part: solid wood kuber bed (Walnut polish with putty and u shape support kit)
Shipped via: india post
Tracking number : (Er[protected]in)

Please note that it may take up to 48-72 hours for the tracking to go live from the shipping company.
If the product is shipped via a dedicated vehicle, you'll get regular tracking info on your registered email.

Thank you for your patience and co-operation.

Support team,
Insaraf.com

Reply mail: from vikas on 13th jan 2020
Thanks for your mail and details.
We apologize for your inconvenience.

Unfortunately there was no attachment in the previous mail.
May we thus, humbly request you to please send pictures of smaller size (Less than 1 mb) for our system reference.

Thank you for your patience and co-operation.
Support team,
Insaraf.com