Saraf Furniture / Insaraf.com — After sales service

Address:	560025
Website:	www.insaraf.com

I had bought the entire house furniture from saraf furniture, which cost me quite a bit. When they delivered the furniture, the dining table was damaged and unusable. It took me more than three weeks of consistent follow up to get them to send a carpenter to fix it. It was almost as if i was asking them for a favor!!

Within a couple of months the beds started creaking really loudly, the wood of the sideboard door expanded and rods fell of some dining chairs. For weeks now i have tried to call/email them but they are not interested in solving my problem. Once i was told that all these issues don't fall under lifetime warranty - if the warranty is for the wood then how does 'expanding wood' not fall under that? Or do they only cover termite protection in the so called 'lifetime warranty'???

The customer service is zero... Just not there! After many many calls (Including some to the owner mr raghunandan - who only disconnected my calls repeatedly without bothering to call back) i was even promised by one of the guys that the problem will be solved in the next two days... Its been three weeks since... No calls... No mails... No answers to anything!

I guess if the person heading the company has such a callous attitude, what can one expect from the employees. A few days back i had expressed my frustration on their facebook page and today i am shocked to see that the comment has been deleted along with the rants of several other customers which i had read earlier. I guess saraf furniture decided that it was easy to just wipe clean the facebook wall, instead of cleaning out the rot in the system and trying to solve customer's problems. It only goes to show the attitude of the company... Unbelievable!