Saraf Furniture / Insaraf.com — bad product and worst customer care

Address:	331403
Website:	www.insaraf.com

I purchased one dining table set in mar 2017, and to my surprise one of the chair of the dining set has caught termites in 2-3 weeks after delivery. As per my knowledge sheesham/rosewood is extremely resistant to termites. And now in july 2017, dining table top has developed two big cracks. It makes me thinking that wood used in dining table is not real sheesham wood as promised.

On the other hand, i am quite unhappy with the services provided by your customer care so far. I had raised couple of issues regarding the dining table and a previous purchase of double bed and none of those are addressed yet. I had written couple of emails and made 100s of calls (Literally) to customer care and every time answer is "we will send a technician to take a look at the issue" or "we will talk to our senior and get back to you" or "seniors are either on leave or in a meeting", or "our server is down" etc. And they crossed the limit today, i guy from customer care pretended to be a senior person but that stupid fellow could not even tell his designation. We never got any callback or any kind of service till date. This is a very serious issue for any vendor doing online business and not addressing customer issues despite tons of emails and phone calls.