Saraf Furniture / Insaraf.com — Bed not delivered, defective table delivered

I placed order for bed on 31 oct. I have neither recieved the product nor the refund. They have taken my hard earned money. Not sure how to file complaint to get my money back
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    Saraf Furniture / Insaraf.com Phone
    +91 80 6741 4797
    Saraf Furniture / Insaraf.com Address
    Kalyanpura Road, RIICO Industrial Area, Sardarshahar, Rajasthan, India - 331403
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