Saraf Furniture / Insaraf.com — broken chair and cracked table from insaraf.com

Turner dining table we bought in august. The invoice number is sfn[protected]. It was delivered around the 22nd august and since then we have hardly used the furniture but after a few days we saw a crack on the table and also on the chair. I am attaching the photo for reference. So i raised a complaint with their team in october, 2017 which is like one month after we bought the furniture. I had already written a complain on this forum earlier as well but every time they would get back to me saying i haven't sent the photos. So i send them new pictures every now and then. However they would again tell me that they cant download the photos and so cant see why i am complaining. This happened in mid november after calling them a thousand times and writing hundred of emails. If they have such a huge business, why is it so difficult to download a 1mb photo on their system and check what is the problem. And the customer executive i spoke to was so rude. He did not have any manners while talking on the phone. And this i have noted with the insaraf is that the customer care doesnt know anything about the business and have no manners. We really had good opinion about their store in bangalore but this incident has left a bad taste in the mouth. I have sent another set of photos and they havent even replied to my email.in my earlier conversation, they said they will replace the cracked table and the broken chair. But there is no news from their side. They havent even called me or sent me an email.