Saraf Furniture / Insaraf.com — chair received in broken condition and not getting a replacement

Website:

Www.insaraf.com

Hi,
I placed an order for 4 seater dining table with chairs on 6th may on insaraf website. When i received the item, one of the chairs was received in broken condition. I lodged a complaint immediately (Complaint no. 63097). 3 weeks have passed bit i have yet not received the replacement. The customer care dept is useless and is not there to listen to customers grievance. I want help in either getting the replacement or get my hard earned money refunded to me.

Sumit