Today the 28th of March 2023. The worst experience I have ever had. I placed my order with Insaraf.com on 11th August 2022 and while placing my order I had requested that good packaging be provided to protect the furniture from damage. However, Insaraf simply packed the furniture in normal corrugated sheet and shipped them out. The furniture arrived my door step completely damaged and after a month of regular follow up and crying Insaraf took back the damaged Wing Chairs under the assurance that the replacement will be made within 4 weeks. They made us pack the damaged material at our cost and they took back the damaged furniture on the 29th of November 2022 but till date (Today the 28th of March 2022) the replacement has not been made. I spend thousands following up with their Customer Service team and every time I do, I am only given false promises and broken commitments. Various shipment dates are provided but all of them broken or postponed. I tried to reach out to their CEO but in vain, None of their senior staff accept calls. They blocked me from their company chat room and they refuse to reply to mails requesting information. Understanding their lack of capability, I requested them to cancel my order and refund my money but they refuse to do so. I informed them that I will take up the matter with the Court of Law but they don't seem to care. I told them that what they are doing is a Criminal Offence but they don't care. I was provided shipment dates in December, January, February, March 6th and now a new date of March 31st which I doubt they will meet. I want to bring to your notice that I am totally disappointed placing my order with insaraf. This has been the worst experience I have ever had. Looks like I will have to give up on my follow up and let insaraf and their team eat on my hard earned money. Please be careful while placing your order.
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