| Address: | Saraf Furniture, RIICO Industrial Area, Kalyanpura Road, Sardarshahr 331403, Rajastan, India | | Website: | www.insaraf.com |
Placed my order on 29th July 2022 For 2 Nos. of Europea October Wing Chairs, 1 No. Jodhpur Writing Table and Solid Wood Bedside Table. The ordered furniture was delivered vide Invoice Invoice No. SFN[protected] on 11th August 2022. However, the 2 Wing Chairs and the Study table was delivered completely damaged. To my surprise the frame work of the Wing Chairs which was supposed to be made completely out of solid wood was made out of packing wood. While placing my order I had requested Saraf Furniture team to provide good packaging and was rest assured but they took my request for granted and shipped out the furniture simply wrapped in corrugated paper. My nightmare started then. After following up with Saraf Furniture for more than a month they made me pack the damaged furniture at my own expense and finally took back the damaged furniture on 29th of November 2022 under the assurance that the replacement will be made within a time frame of maximum 4 weeks. Weeks after Weeks after Months after Months passed by and it is more than 4 months since the damaged furniture was taken back. The 2 Wing Chairs are still not replaced. They kept providing me various delivery dates every month starting December, January, February and now March 2023. Till date the replacement is not shipped and every time I follow up, it is utter lies and excuses made. They blocked me from contacting them vide their online chat room and also stopped replying to my mail requests.
Their CEO does not respond nor do their management team. Learning that they are incapable of delivering the order, I requested them to cancel my order and refund my money but they refuse to do so. I informed them that I will go legally and also file a criminal case under cheating but they do not seem to care. Saraf Furniture is holding my money and they do not have any intention of supplying my order. Neither would they refund my money nor would they deliver my order. I hope and pray that the authority finds this complaint and take immediate action. This is a clear case of cheating. It has been 8 months since I am running behind Saraf Furniture and it has been 7 months since I have been spending thousands calling them and chasing them. Whatever...Safar Furniture does not seem to care for their Client/Customer. Was this information helpful? | 
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