I had ordered Dining Set, Side board, 3stool set, Double bed, Stidy table and Jali lamp vide my order id[protected] in last week of February 2021.
The delivery was done in 02 consignments, first consignment was received after 02 months and other one after 05 months. Jali table has yet not been delivered (08 months have passed).
Dining Table, 01 chair, Side table, double bed board and all 03 stools were broken. infact the the wood had cracked. I had promptly uploaded photographs and complaint with Saraf furniture customer care. Till date i.e. even after 08 months I have received only false promises that too after chasing them for number of times. Already, Saraf team had confirmed that dining table and chair and double bed board will be replaced ( committed on April 03 rd week), however no further communication has been received from saraf. they have been shifting timelines till August and now they do not respond even.
Subsequently. i received side tabel and stools. All of them were broken. Side table wood had cracked from multiple location and all 03 stools are broken. Saraf customer care had committed of sending a expert to assess the damage, however no one has contacted me till date.
My request to Saraf furniture is to immediately take back your damaged furniture and issue full refund as you have failed to do, 1) Timely delivery, 2) replacement of broken furniture, 3) send expert for assessing damaged side board and stools 4) Every furniture they send is damaged.
Saraf furniture has failed on all accounts and I as customer do not deserve their service any more, just issue refund.
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