| Address: | Surat, Gujarat, 395007 |
We bought 2 beds from Saraf Furniture Surat Vesu branch. Within a few days after delivery, the cracking sound came and bed cracked without doing anything. This happened on November 7th. Photos attached.
We reached out to a local store but since it was Diwali time he didn't pick up the phone. After lot of efforts, once when he received he made false promise that once I am back after Diwali I will get this sorted. We didn't receive any call from him so we again visited his store. He told he would send someone to check in two days. No one came. Today we again called and to our surprise, he was talking non sense that what would you do if this is your store, liability once the furniture is delivered and they can't do anything, and other totally non sense things from customer service perspective. This bed is barely used for half day and it cracked. I didn't know my first experience with saraf would turn out so bitter and with cheap quality service and product. Plus, they are not even showing any willingness to help.
I request immediate refund on this merely poor quality product.
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