Saraf Furniture / Insaraf.com — Delay in delivery for order 1NSF[protected]

Hi, i have placed an order on Nov 13 and done full payments on same day. further to following up multiple times, by email, phone calls and raising complaints, there is always an excuse on some reason for delay and no specific reasons. Calling to specific phone number grievances never give actual facts for delay and a date commitment for shipping.
I am looking for a full amount refund.