Saraf Furniture / Insaraf.com — Delivery of product

Need to register a complaint regarding an order I have placed insf[protected].
First, I have recieved the order almost 2 months frok the date of purchase without any information given to me about the delay.
Second, once I have received the order, there was no person available to deliver it to me on the first floor and I had to arrange my own labour ( I have paid the whole cost already asked of me which should be inclusive of the labour).
Third, after getting my order with great difficulty I find that it has been given to me without an assembly kit( instructions and required nut and bolt).
Fourth, the items sent to me are damaged.