| Address: | Bangalore, Karnataka, 110077 |
My recommendation is never to buy from saraf furniture as neither their product nor their customer service is worth spending money.
I bought one dining set in march’18 and just after 6 month usage (No shifting) one chair has completely cracked, one has developed cracks, one table leg has developed crack and the table (Which they quote is seasoned wood) has kind of expanded and the glass (Extra fitting) has tilted to one side.
The first complaint was logged on 17th september and after rigorous follow-up (Multiple times photos were shared from all possible angles) i was confirmed that they only provide a lifetime warranty for termite and i shall have to pay for carpenter visit and repair. I had to chase them for carpenter details and after strong push-back, they agreed to arrange for a carpenter at their cost and shall take the final decision after carpenter visit. Carpenter confirmed that one chair has completely damaged and for other damages (Problem) he will send his feedback to ho. I again had to chase them for revert and finally, after 4-5 days, they agreed to replace one chair. Next day i recorded this conversation over mail and requested to look into the other problems as well but again as per their potential (To torture customers) they refused to replace the chair and to take provide any solution. I have been chasing them continuously and over 40 days have passed.
The worst part of the experience is that whenever you call them they won’t let us speak to the supervisor, stating he is not in the office and we will arrange for the call (Which never happens)
The mail trails are good enough proof of no clarity in their customer service process, intentional delays to let customer stop chasing them and harassment. Was this information helpful? | 
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