Saraf Furniture / Insaraf.com — Dining table bought in JULY 2020

Hi I had purchased a dining table and two beds from insaraf in July 2020. We recived the product in September 2020 after repeatedly following up. That was one headache. Now we have found out that one chair from the dining set is defective. Whenever anyone sits on it, there is a kila/screw inside the cushion which is poking /hurting the person sitting on it.

After raising a complaint via mail, it's been 7 days no one has turned up. Mr Vikas via mail is insisting for a photo to be sent. I don't understand how can the company expect to send a photo of a kila / screw which is inside the cushion. Do they want us to tear the cushion and sent the photo???

Funny thing is when spoken over call on [protected], first I spoke to mr.. Vinod, he said photo is not required we shall send the technician . Then no one turned up. Then mr. Satheesh Kumar said he will arrange for a technician and photo is not required. But again no one turned up. Then mr Rupesh said he will send a technician and again photo is not required. Now a new thing happened, mr aniket said photo is required even if kila is not visible and that these people lied to me that they will send the technician.

How ridiculous are these people ? When questioned if it's ok to send a photo of the chair without the kila he said ya ya it's ok.

Insaraf is one of the bogus customer service company.. people should stop buying stuff as it's hopeless and pathetic customer service they have.
When told them to call me on my registered number, no one has called back .

order #INSF[protected]