Saraf Furniture / Insaraf.com — Dining table set and bed received with manufacturing defects and damaged condition

Saubhagya601039

from Bengaluru, Karnataka

Address:	331403
Website:	www.insaraf.com

I had ordered a Romeo Bed along with 2 side tables and a 6 seater Romeo Dining table set from insaraf.com via order no. INSF80862133.

This was delivered on 4t March 2017. The delivery guys assembled the furniture and left with the packaging material. After checking the products I found some defects in the dining table. There are few cracks and a rotten wood support below. The bed also had many manufacturing defects. I had raised a complaint and asked for replacement via complaint no. 46004 and 46019. I was informed that a senior technician will visit after 48 hours which did not happen. The customer support has said that they need supplies to come from Rajasthan to Bangalore in order to take care of this issue. I request you to please look into this and facilitate a speedy resolution.

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Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

Mar 09, 2017

Updated by Saubhagya601039 They claim on their website to provide lifetime warranty against termite attack. But the Dining table itself has a rotten support below from the very first day.While I called their customer care they said it's ok since the support is below. Is this the way to provide a service and is delivering substandard product is okay?