Saraf Furniture / Insaraf.com — Failure to deliver the ordered product

Address:

5 Regent Estate, Kolkata 700092

My order was supposed to arrive onFeb 6, 2021. Today is the 24th. I have being given updates almost everyday— apparently those are false assurances. Yesterday I got an email again assuring that the item had finally arrived at Kolkata hub. They have my phone number, and got couple phone calls from VExpress. Now they are claiming that the contact number is invalid! —I am considering to launch a complaint against Saraf Furniture in Consumer Forum