Order dated 5th FEBRUARY with ESD of 24th MARCH . Here are the sequence of events eligible for fraud .
1) customer called up on 1st March to check order status, to which she was ask to stay quite till 24th March ( Initial ESD )
2) Order didn’t ship out on 24th as promised and no status details online . No follow up done from company either .
3) called up insaraf on 25th, phone either doesn’t work, or the people simply bang the phone on face anticipating they have no answer for the customer .
4) sent mail to which reply was with new ESD of 5th April 2021.
5) checked status on chat ( as online doesn’t have ANY update ), was given third ESD of 9th April.
6) checked status on 7th, ESD again changed to nothing earlier than 20 April .
7) all mail logs and call logs have been saved for action .
8) insaraf is eating up people’s hard earned money without knowing what they must be going through .
9) for the very first failure fulfilment ESD of 24th March, cancellation request was raised . It’s not yet actioned .
10) INSARAF should be shut down with all people begin the bars for taking away people’s livelihood .
TO BE ACTIONED ON PRIORITY
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Hello Tina
Thanks for your mail & Patience.
We would like to inform you that we are extremely sorry for the delay due to the heavy load of the orders and some major issues. We don't want to make you suffer but it happened. We are not denying our fault, We cannot fulfill your orders on the committed date and it's our humble request to you please give us the last chance to dispatch your order, So we request you please hold us with a few more days to dispatch the finest quality of the product.
Thank you
Feel free to contact us for any query.
Glad to assist.
NEGATIVE. I WANT MY MONEY BACK . THIS CHAT IS LATEST FROM THIS MOMENT.
IF YOU FAIL TO GIVE ME MY MONEY . I SHALL NOW BE ENTITLED TO CHARGE YOU WITH INTEREST AND PROCESSING FEES. AS THE MONEY HAS TAKEN AWAY MY LIVELIHOOD.
FYI FOR DONKEYS AND BUGGERS LIKE YOU ALL IN SARAF FURNITURE.
1) 24th March 2021
2) 29th March 2021
3) 5th April 2021
4) 9th April 2021
5) 20TH APRIL 2021
6 25TH APRIL 2021
AND TO YOUR RECORDS, I HAVE NOT GIVEN ANY PERMISSION TO HOLD MY MONEY BEYOND 5TH APRIL 2021.
THE COMPLETE AMOUNT IS 40499.10
PLEASE DO NOT GET BACK WITH ANY FURTHER EXPLAINATION OR SORRIES, AS I HAVE ALREADY BOUTH THE FURNITURE ON PRIORITY FROM SOMEWHERE ELSE. YOUR COMPANY IS SURELY GOING TO HELL NOW.
I WANT MY MONEY OF 40499.10+ 199 ( PROCESSING CHARGES FROM BANK ) . IF YOU FAIL TO GIVE MY HARD EARNED MONEY, I SHALL BE PENALISING YOU WITH INTEREST CHARGES NOW AND THAT'S DEFINITELY GOING TO COST YOU BOMB.