| Address: | Bangalore, Karnataka | | Website: | InSaraf.com |
If you're even 'considering' buying 'anything' from saraf, stop right now if you do not want to go through a shopping experience that is nothing less than a nightmare! There is absolutely nothing going for this company. From obnoxious sales representatives at the store (In my case, bangalore), to very rude and useless tele-customer care executives, to a pathetic delivery experience to the worst ever after-sales service!
Our order was a king-size double bed made of solid sesham wood. The delivery for which took over 3 weeks against what was promised on purchase. And what was finally delivered after multiple follow up calls, was a defective bed with a broken and cracked headboard!! Yes, visibly broken and damaged! What followed from here was persistent and repeated calls and mails from our end to saraf for a headboard replacement to which all the time we always got absolutely hopeless service, empty promisesfrom saraf. The company actually had the audacity of sending across a carpenter (Who by the way had no clue and had tons of attitude god know for what) to 'patch up' the damaged headboard when we had clearly asked for a full replacement of the headboard. Why should we or anyone 'settle' for a 'damaged' item when it's supposed to be brand new made of solid wood for which saraf 'apparently' even offers lifetime warranty!! So ironic!! The whole situation was ridiculous.
After numerous calls and multiple emails over a month (Yes, a month!), we finally were informed that we would receive the replacement asked for. But what was delivered was a replacement headboard that did not fit the rest of the bed!! The dimensions we're not right. Just imagine the level of frustration built up by now, as all these days we had to sleep on the mattress on the floor without a freaking bed!!
Again after repeated calls with absolutely useless customer care representatives, saraf arranged for a carpenter to look into the issue. This took almost another week from the time the headboard replacement was delivered.
The entire experience was way too frustrating and i curse the day i looked up saraf online and even considered buying anything from them!! Biggest mistake ever!! The company was unapologetic the whole time during this entire horrendous experience. Stay far, far way from sara[censored] Was this information helpful? | 
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