Saraf Furniture / Insaraf.com — No after sales service, not keen to resolve customer complaint, why i know why they won't give cod (Cash on delivery) option

Address:	331403
Website:	insaraf.com

Hi Guys, I am not from any of the portals who are selling furniture online nor want to malign image of Saraf furniture, I am just sharing by experience which is so traumatizing and unpleasant just because o[censored]nprofessional behaviour of Saraf furniture.
This has been started from 28 Aug 2016 when I have placed order for Solid Wood Jali Dining Set (Table + 4 Chairs) worth Rs. 21, 999, furniture was delivered to me on 8th Sep 2016, when I have checked the furniture one chair had twisted leg and screw sent with the dining table (for fixing legs with the top) were of 5 inches but actually required size was six.
And as vigilant customer I have reported the same to Saraf Furniture[protected], for complain you need to select 3 from IVR options), was told to me that both of the things can be taken care of within a week.
After a week when I haven’t heard anything from Saraf Furniture again I have called them again I got the standard reply that will be done within a week.
Friends you all will be amazed that till date I both of the things were not resolved, and I am continuously following up with these guys (complain number is 39601) for refund and every time I got a standard reply that they will talk to their seniors and will get back. I want this furniture on occasion of Diwali and at last I have to order at some other portal.
Friends, now I can understand why there is no COD (Cash on Delivery) on Saraf Furniture website, they are least bothered towards customer complains, even after purchasing the furniture from them you won’t get invoice copy. They always ask you to mail your concern but will never reply.
Guy’s, now I have to move to consumer court to recover my money back, again I’ll say I am not witting this because of some abhorrence towards Saraf Furniture but people sitting at this organisation should be sensitize towards customer grievances and nobody can take customer for joyride in the name of ecommerce.
Friends, will leave the decision to you whether to buy from Saraf Furniture or not but think it over seriously when all other players are offering COD why Saraf Furniture is not providing the same if their intentions are correct.