I purchased a three-seater eva sofa from saraf furniture (Online, invoice no insf[protected] on 30 november 2019. The product that arrived did not match the online images and dimensions at all, and is clearly defective. After repeated calls and emails, they sent a carpenter to check the product: he too agreed that it was entirely defective.
In accordance with saraf furniture's stated terms and conditions, i filed a complaint with photographs within 24 hours of receiving the product.in my initial email, and in every further conversation (Phone/email) with customer support, i asked for a refund, since i did not trust them to replace the product correctly. They refused a refund, and ultimately i settled for a replacement, which they assured me would be free from any defects. I have their emails containing this promise, dated dec 22 and dec 27, 2019.
Today, on jan 23, 2019, i am yet to receive the replacement. I received no updates or notifications regarding the production of a new sofa either. I complained on the helpline on jan 21 and today, and all i got to hear was that the product is not yet ready. Each time i call, the representative on the helpline promises to 'send an update soon' but never does.
I feel saraf furniture has essentially committed a fraud of rs 36, 398.00 by not delivering the product that i ordered and refusing me the refund i asked for. At this juncture, i still want a full refund of my money. Was this information helpful? | 
Post your Comment