Saraf Furniture / Insaraf.com — Not delivering the order and keep delaying the delivery dates

Address:

81 , 2nd Floor, 2nd Cross Street, Chandrasekaran Nagar Okkiam Thoraipakkam, Chennai - 97

I placed order for Cot ( order number INSF[protected] on 7th Jan 2024) explaining the purpose of ordering the cot and when it will get delivered. I Was conveyed by saraf customer support team that by 31st Jan I will get the delivery if I place the order now. I explained to saraf team, that i am placing this order as a gift for a married couple in my family circle and i am very particular about the timeline and i can't wait long, so i placed order for standard spec for the Cot on 7th Jan paying the full amount of Rs 22, 499 /-

Later on 9th Jan I received a status update as my order got into production.
When I chatted with your customer support team, close to the committed timeline of 31st Jan, I was shocked to get a reply that there is a delay and order will be done on 8th Feb, i reiterated the purpose of the order and I was assured it won't be delayed further and will be delivered without fail.
But this loop keeps continuing till now and you guys are keeping delaying the delivery date inspite of explaining again that this cot is a marriage gift.
But it looks like you guys never bothered about customers and everytime give false commitment and postpone the order shipment date.

first commitment for delivery : 31st Jan
second commitment for delivery : 8th Feb
third commitment for delivery : 14th Feb
fourth commitment for delivery : 23rd Feb
fifth commitment for delivery : 8th Mar
Sixth commitment for delivery : 18th Mar
and now again postponed to 28th Mar

On seeing various social media, so many complaints agains tthem. I send email asking for refund of my payment, as they have failed commitment manytimes and i have no more trust and cant wait indefinitely like this with fake promises on delivery.
I sent two emails to initiate refund, one on 24th March and second one on 18th March, but till now no refund response from Saraf furnitures.

Also i see Jhonty Rhodes in advertisement for saraf, which makes many trust and get cheated like this. Its really dishearting to see how organised customers are getting looted and these celebrities are also the reason behind this.

I need your support in getting my payment refund at the earliest possible time and put and end to this organisation which loots from customers.