Saraf Furniture / Insaraf.com — Not received cancellation mail and refund of paid amount

I have placed an order INSF[protected] on 27th Feb 2021, 2 days back and within 45 mins I raised cancellation request. Online cancellation was not working, it was throwing an alert that "order can no longer be edited or cancelled". So I sent cancellation request on mail. I haven't received a single positive response neither on mail nor over calls. Have called customer representatives atleast 10 times till now, but everyone is just saying that they have forwarded my request to team and cancellation will be done ASAP.

My contact number : 91 [protected]