Saraf Furniture / Insaraf.com — Order no. INSF[protected] non delivery and no refund

Address:

Kalyanpura, RIICO industrial area, Sardarshahar, Churu district, Rajasthan- 331403

I have booked double bed in Jan 21 and was promised the delivery in 40-45 days. Now it’s been 6 months (close to 180 days) the double bed is not delivered. We have sent many mails to which they send us the standard response that we send your order soon. Now they have stopped responding to mails since last 1.5 months. We called their customer care no also but they give the standard answer that your order is almost ready and will be dispatched in next 5-7 days. This story is going on since last 4-5 months. Every time we call up some different person picks up the call and will give same response. They never allow us to talk to their senior employee. There is no proper redressal and it seems they are a fraud company. Lot of reviews are coming about them of delivering late and then defective piece for which they don’t respond again.
Pls help in getting our money back. Pls help in refund of our money.