Saraf Furniture / Insaraf.com — Overdue order of my cot

Website:insaraf

I have ordered a cot from your website on 17th August 2023 with an order no INSF[protected] .
With a specific promise from one Ms Prerna on an online Chat that she will be able to deliver before 7th september 2023 again and again, without any correspondence from the furniture store.
Now, when i tried to inquire about the same on 9th Sept 2023, this same Ms Prerna is telling that it will be dispatched on 11th September and will take 4 more days for it to get delivered and my whole purpose of buying it for my guests is ruined.
I
I have tried calling the customercare who responds so inertly saying that there's no cancellation policy.

Since I have already paid for this, I tried to ask for simple resolution to atleast deliver a different cot to me from your store in Hyderabad and that I will pay the difference amount if extra ... One Mr Suryakanth I think... said he will inform me by evening regarding that option and thatsit.

No communication or correspondence till date.

Today, when i tried reaching the customer care gain twice, two different people started talking in Hindi, inspite of me asking for someone who can talk in English, put me on hold for almost 5 to 6 min each time with no proper answer,

I want an explanation for this kind o[censored]seless service.
Why promise when you cant deliver?
Why not inform if there's a delay in delivery?
Why respond so inertly when asked for a resolution?Simple logic here...Either you maintain the delivery dates without any delays or provide an option of cancellation in case of failure.

If you cant give any edge to the customer, even when you are at fault after specifically promising about the delivery dates.. tell me about the attitude of the company.
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    Saraf Furniture / Insaraf.com Phone
    +91 80 6741 4797
    Saraf Furniture / Insaraf.com Address
    Kalyanpura Road, RIICO Industrial Area, Sardarshahar, Rajasthan, India - 331403
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