Saraf Furniture / Insaraf.com — Pathetic service

I had ordered a mirror through your website with phone number [protected].
Firstly, it was delivered in bad and pathetic shape and was never taken back and after thousands of mails and calls it was collected by your unsupportive team and since then it's been a month and i have not got my product back.
Everytime the call is made to the customer care they just add 10 days to delivery date last quoted and nothing else.
I need my refund back at the earliest before i put a plea in consumer court and ask legally with the compensation amount.