Saraf Furniture / Insaraf.com — product not delivered. 1 month plus gone. full payment taken.

Address:

RICO, Sattu Colony, Sardarshahr, Rajasthan 331403, Churu, Rajasthan

I purchased dining set and bed with trolley from insaraf.com on 23rd october, 2019.
Inspite of full payment they haven't yet delivered my purchased products. Customer care department is just useless, rude and they keep telling lies.

As you can see purchased these close to deepavali time, we tried calling their customer care department but none of them were available for complete week. Their complete department went for vacation. Can you imagine!
When they came back we told them about our alteration request; they told us to write an email of our requirement, which we did too. Everytime we called for follow up we were encountered with a different support person. It was a big pain and frustrating to explain same thing to all of them. At the end of the call they all used to ask us to write the same requirement again on the email.

One fine day they said they have already shipped the product and hence no alterations are possible!

God knows where they have shipped coz it's been more then a month and we haven't received our products.

We made consumer court complaints but they aren't getting sincere even after knowing it.

We are now going to register a fir against insaraf's owner raghuram.

Don't buy anything from them. They are cheaters.