Saraf Furniture / Insaraf.com — Product with incorrect dimensions delivered

The " Solid Wood Country EVA Sideboard " was delivered on 29th August and saw a number of issues with the delivered product.

Reference : Case#123253

The following issues were reported to [protected]@insaraf.com and
[protected]@insaraf.com on 30th August via email:
1. Incorrect dimensions - I had ordered the sideboard to be of 60" length and the received sideboard is for 63" . Due to this the overall dimensions do not match the order specifications (refer to the attached images).
The drawers should have been 1 feet, but they are 1 feet 6 inches
1. Specification.jpeg
1. Incorrect dimensions.jpeg
1. Incorrect dimensions - 2.jpeg

2. Shelves missing - both the cupboards were supposed to have shelves, but they are missing

3. Poor alignments and finish - refer to the attached pictures
3. Poor alignments and finish (door bent).jpeg
3. Poor alignments and finish (gap in the door and the frame).jpeg
3. Poor finish.jpeg
3. Poor alignments and finish (gap in the drawer and the frame).jpeg
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Saraf team sent a technician twice for inspection. This technician agreed that the delivered product is not as per specifications.
But after exchanging 52 emails and countless phone calls to their customer support team, this is the reply I get:

Vikas P (insaraf.com) Dec 2, 2020, 10:25 GMT+5:30

Dear Sir/Mam,

Thanks for your mail and details.
We apologize for your inconvenience.

We want to tell you that we have received your mail and thank you for being with us.

As all our customers know that we supplied always handmade products so minor size issues may occur.

Your product is customized and regarding size, we have already informed you.

You may also check this on our website.

Thanks for your patience and co-operation.
We are happy to assist you.
Support Team,
Insaraf.com