Saraf Furniture / Insaraf.com — received damaged dining set and no customer support

Address:	Pune, Maharashtra, 411014
Website:	Insaraf.com

I received a damaged dining set 2 weeks back. Since then i have been complaining to customer support. It took them more than a week to assign a technician to officially assess the damages. Even after that my complaint status has not proceeded. Everytime i call them and ask for updates, they give false promises that it would be rectified soon.in my last chat with the customer support, i was told that my product would be replaced and i would be sent a confirmation mail for the same, but i never received any email. I would like to blast the owner raghunath saraf too regarding such low quality product which i received, but unfortunately i am not able to get any çontact for the owner. Their customer support system is pathetic and i m thinking of proceeding with a complain in the consumer forum