Saraf Furniture / — Regarding defective chair replacement

I purchased dinning table and chair from Insaraf, when they deliver product to me . one of the chair was damaged . when I asked for replacement they took my request but last two months I am not getting any update. They cheated me with product. please help me here.
Order ID: #INSF[protected].

Request which has raise (#222832)
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    Saraf Furniture / Phone
    +91 80 6741 4797
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    Kalyanpura Road, RIICO Industrial Area, Sardarshahar, Rajasthan, India - 331403
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