Saraf Furniture / Insaraf.com — Replacement product not delivered since 15 weeks

I have paid extra money for customisation and replacement of the product on 8th Aug 2020(mind you initial delivery took 3 months). Confirmed to deliver by 6th sept 2020, since then they keep delaying till 31st oct, on that some one told that the customised product failed in quality test hence they cannot deliver, they suggested me to chose a standard product so that they can deliver quickly, i chose the product on the same day, today we are at 13 th nov, no clue of the delivery. Their customer service to worst, senior team never come on calls, i doubt they exist or not, they never meet the commitments, overall a pathetic experience, arrogant staff, reluctant behavior. Too frustrated with this. I ahve paid inr 37600/- not yet got the product. My orser number is - INSF[protected]