| Address: | 331403 | | Website: | www.insaraf.com |
The bed came with cracked planks (Ply wood) and cracked frame from 3 out of 4 sides of the bed leg. The planks are not fitting in the frame, one plank came cracked.
I placed the order on 12th may 2017 and received the bed on 27th. I called to complain on 29th since the bed came on saturday night and they are closed on sunday. I was informed that someone will get back to me by the end of the day on 29th, which did not happen. I called back on 30th may and send them a mail along with pictures of the damaged parts of the bed. After calling again and again they send over an executive who checked the bed and told them that the bed cannot be fixed and needs to be replaced.
It has been 5 months since the complain and i have not received any proper update as to when will the bed be replaced. Everytime i call they say the bed will be shipped today and will be delivered in two day, i have still not received the replacement product or a call / mail clarifying the situation till date. Was this information helpful? | 
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