I purchased a solid wood smart cube TV unit. It arrived broken. I called more than 20 times on the day it was delivered and finally was authorised a replacement. I spoke to Bharat Sharma, Vikas Sharma, Kuldip, Sagar and more. I advised I was leaving on 6th Feb and they guaranteed the replacement before then. I called and called them as advisors were giving me conflicting information. For example saying they will email me a tracking number which I never received or then saying there's no tracking as they have sent it with their personal driver. After dozens of promises of a call back from senior staff, I received nothing. Today, 6th Feb 2018, I've been calling since their lines opened at 10am. I've called over 30 times. During one call Kuldip gave me a tracking number. I checked it on Safe Express online straightaway and told him it doesn't exist. He was trying to fob me off! Eventually after numerous calls someone put me through to the manager Raghav. Raghav was rude and was giving bad words to me saying I rushed the shipment and that's why it broke. I explained that I am fully aware that it was sent by standard shipping. He lied to act like the item was damaged due to rushing. It got to 1pm and he said he will look into it and call me back. At 4pm I called back. He said I'm inpatient. I asked him why is it taking so long? They've sent an item 5 days ago, they dont know who with (safe express or a personal driver). They dont have tracking details but they should have that information in front of them.
Raghav promised me a call back by 6:30pm. No call was received and their lines close at 6:30pm! I did call at 6:15pm and was told he will call me in 5 minutes. He didn’t. I called back at 6:28pm and a guy was just saying "hello hello"...In a sarcastic voice pretending he couldn't hear me. After that they shut the lines. I'm left with a broken unit...no replacement or refund. I hate this company but I will not stop until I get my money back! Avoid guys!!! Disgusting company!!!
Now it's Friday 8th Feb. They have told me the driver is in Goa today and will call my friend (as I'm no longer there). It's been 5 hours...I've called back and they have now said they will give me the drivers number, but in 1 hour! What a joke. I asked "if you don't have the drivers number, then how did you pass my friends number to him?"... Guess what, the poor guy on the phone had nothing to say. Now he's arranging a call back from RAGHAV that so called "Manager". What a Joke!
Liars cheats fraudsters
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