Saraf Furniture / Insaraf.com — Termites in solid wood kuber bed with life time warranty against termites

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Bangalore

We bought this kuber bed in 2015 and have been noticing termites. Other day we noticed wood powder and on opening we observed that significant part of bed was eaten by termites. We wiped the area to see it clearly. We wrote to the customer care along with the video. Customer care did not arrange for an inspection and basis the video shared now claims that it is damaged. The wholes in the wood are very evident that it is eaten by a termite. If the company believes it is damaged then definitely they sold us a damaged product because woods neither develop holes on their own nor will a human sit and make whole in a bed. The team has been sitting on this complaint from past 10 days. They are also deleting our comments on Instagram. Such am irresponsible company.