Saraf Furniture / Insaraf.com — Termites on solid wood Jaipur chairs within 6 months of purchase

This is to officially raise complaint against Insaraf furniture for my order SFN[protected] ordered and delivered in October 2020.

Today in the month of April the product shows signs of termites infestation, two chairs have now been infested. I raised the complaint the Hyderabad store they said I need to raise a complaint by email and share images and provided me the email address. They said this would get rectified immediately. It has been more than a week and 3 follow up and not a single acknowledgement .

I called the customer care on Friday last week, 30th April and they said the team would call me back without fail on Monday.

Your Product was confirmed as a termite free and treated wood and with a lifetime warranty for wood termite resistance.

I need immediate action to be taken and have the items replaced immediately before it spreads to the rest of the table and my furniture in which case I will be forced to go for further and bigger damage claims.