Saraf Furniture / Insaraf.com — thrice received damaged product and still waiting for almost 3 months

Address:	560097
Website:	Insaraf.com

I ordered the king size kuber bed. After making payment online i received the delivery after almost a month. Head board was damaged when arrived and no one was ready to take the responsibility. Finally through customer care registered the complaint. After a month i get the deliver but to my surprise, it was a wrong part of the bed and had to reject again. Whenever email the company u only get one auto email response stating we will get back to you in 48 hours but nobody bothers to call you. You have to follow up. Again after a month i get the head board and this time i get honey finish instead of walnut. So this is my story which has still not ended. Suresh and jithesh from bangalore store only playing games and not picking my calls. Its almost 3 months. I am still running around to get the head board fixed. This time if not fixed in the third month then will take harsh step and ensure the showroom is closed in bangalore. People the product is really good but what is the use if the service is pathetic and all products come from rajasthan and for sure most of them will be damaged so be wise people and don't get trapped. I am only giving single star because of the wood and design which is of no use as of now
I am still waiting for someone to call me suresh or jithesh if not you will hear soon from me!!!