Saraf Furniture / Insaraf.com — Wrong colour - arrived in bits and pieces - no instructions

Website:

www.insaraf.com

I ordered a four poster bed from insaraf.com on 31st may 2017. The bed arrived yesterday 14th june 2017. We ordered a stone finish however the bed we received is walnut. I have been trying to contact the company to exchange the bed for the one we ordered but i cannot get threw to anyone. All i wish to do is exchange it for the bed for we ordered or if they cannot fulfil my order then i would like a refund. I also expect that the company will help to build the bed once it arrives in the correct colour as yesterday they left just left the bed in bits and pieces on the floor with an old box full of rusty nuts and bolts and no instructions!

As you can see from the images below the first one is the bed how i received it with a walnut finish and the second one is the receipt stating that we ordered a stone finish. I have also attached the colour chart from the company website so you can see.