Saraf Furniture / Insaraf.com — Wrong information about product on website and assembly of bar unit

Dear Sir
I had ordered a wooden bar from SARAF FURNITURE online. While going through the details of the product on the website, it was mentioned that product is ready to use and no need for any assembling of parts.
However, when I opened the parcel, I realised that doors of bar were fixed and required to assemble. I contacted three times the costumer care service team of the company and everytime I was assured that the work will be done in next two days. However, no action was taken by them till the last time I spoke to them. Now the third party which contacted me for assembling the doors of my bar has asked me to pay an advance of Rs 600 to send a technician for the necessary work.
My complaint is that firstly the company is giving the wrong information about the product on its website which is totally unethical and unprofessional and secondly no action or initiative is being taken by the SARAF FURNITURE for assembling the doors, even when I finally got ready to pay for assembling the doors. Its a matter of harassment and cheating .
Request for some resolution please
Was this information helpful?
No (0)
Yes (0)
Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Saraf Furniture / Insaraf.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    377
    Pending
    2
    Resolved
    10
    Saraf Furniture / Insaraf.com Phone
    +91 80 6741 4797
    Saraf Furniture / Insaraf.com Address
    Kalyanpura Road, RIICO Industrial Area, Sardarshahar, Rajasthan, India - 331403
    View all Saraf Furniture / Insaraf.com contact information