Dear Sir
I had ordered a wooden bar from SARAF FURNITURE online. While going through the details of the product on the website, it was mentioned that product is ready to use and no need for any assembling of parts.
However, when I opened the parcel, I realised that doors of bar were fixed and required to assemble. I contacted three times the costumer care service team of the company and everytime I was assured that the work will be done in next two days. However, no action was taken by them till the last time I spoke to them. Now the third party which contacted me for assembling the doors of my bar has asked me to pay an advance of Rs 600 to send a technician for the necessary work.
My complaint is that firstly the company is giving the wrong information about the product on its website which is totally unethical and unprofessional and secondly no action or initiative is being taken by the SARAF FURNITURE for assembling the doors, even when I finally got ready to pay for assembling the doors. Its a matter of harassment and cheating .
Request for some resolution please Was this information helpful? | 
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