Saraf Furniture / Insaraf.com — wrong product delivered

Address:	Bangalore, Karnataka, 560018
Website:	www.insaraf.com

‌on january 16, 2018 12:16am order #insf[protected]Details & bill copy attached) was placed by me through your site insaraf.com. Order was placed for solid wood kuber bed - king (6ft wide x 6.5 ft long - inner size) / top & side opening box storage / walnut. On 24jan2018 i received the order and same day it was installed by your partner. But at the time of installation we found that bed was only top opening and not top & side opening both. Same day on 24jan2018 over phone (Call detail screen shot attached) as well through mail (Print out attached) with picture and bill it was informed to you. On 25jan2018 i received your reply as "your request (#58910) has been received and is being reviewed by our support staff.
Our team should revert back in 48 working hours.". On same day after calling over phone i receive your reply as

"dear sir,

We apologize for your inconvenience.

This is to inform that the replacement of the concerned product/part has been processed already. The same will now be put in production and we shall ship it as soon as the product / part is ready to be shipped.
We shall update you asap.

Thank you for your patience and co-operation.

Support team,
Insaraf.com

". But since then i am following over phone and from your side only dates has been given that it will be shipped on 9feb and then 16feb then next told 22feb then 24feb next every day when i called it was informed it will be shipped until tomorrow but same was not shipped till date.in between on 26feb2018 after one month of my complain i received a mail from your side that

"dear sir,
We requesting to you please share sticker pic which was on your product

Support team,
Insaraf.com

". Since i was not aware about what stocker you are talking i inquired same over phone and it was informed it will be on box in which bed was packed. Now who have place and who will keep the box for over a month in mumbai and even same was thrown by your installation guy and why same was not informed on very first date.

Now my dispute is that either send me a replacement with compensation or difference amount (As without side opening is of only 28999.00 and my order was of 33499.00) and compensation.