Saraf Furniture / Insaraf.com — Wrong product received. Requesting replacement or refund

I ordered the bed with 2 side tables for my parents bedroom, keeping in the mind the existing color scheme and mattress size we have.

Sadly, wrong polish finish was delivered to our home on Monday Nov 9th. The driver argued continuously with my mother that the paper work says it’s the same color that we ordered and his job is to only deliver. If we have further questions we should contact the company. And here is where the fun begins.

The only way to get any word from this company is via a support email address which haven’t responded to my emails since Monday, other than acknowledging that my complaint has been received and I’ll hear back in 2 days. A week later no follow up. Now it has been 20days issue still no word!

We reached out to the local store, where my parents went to check the color of the finish, before I placed the online order. Of course, the person keep on arguing that he has nothing to do with the order and they are just a display location and we should email support team for help. The online customer service chat recommended to email support team as well.

With Rs. 40, 000 spent on a product that I didn’t order I’m not sure what is taking this company so long to replace the furniture with the correct color. Also to note that the bed is 2” longer than the size listed on the website, which doesn’t allow us to use the mattress we already have.

So, not only did I get incorrect color I’m stuck with incorrect size as well. I would recommend not to waste your money with this company. I fully heartedly wanted to support local “made in India” brand but alas this is where I feel hopeless and cheated. I loved their designs and would have definitely ordered more stuff if our initial experience was positive but now I can’t trust them.

Attached is a photo of what is displayed on their site (what I ordered) vs what I received.