Sargam Electronics — Cheating and misleading

I purchased 2 products from sector 29 in Gurgaon store last year on 7th March 2020 just before the lockdown by visiting the store and got completely different products delivered after 2 days of making the payment at my apartment but one of those was a Samsung demo fridge and the other wasn’t a portable cooler from Usha but something u need a watering though a pipe and has to be kept outside or at the window or for a huge size room which was specifically mentioned to the agent Amit who sold it to me that I have a very small size room as I live alone and need a portable AC kinda thing which can be used inside the room.

And agent Matin Khan never told me that the fridge, he will be sending isn’t from the warehouse but would be the demo piece instead.

When I specifically asked if there was a new and fresh piece available or not?
To which Matin said that the fresh piece would be delivered from the warehouse and not the demo piece.

But I somehow couldn’t believe it as Vijaysales dint have a fresh piece available with them, that’s why I had to go to Sargam electronics else I wouldn’t have even bothered going there.

So, I clicked the serial number of the item for my reference.

When the items were delivered after 2 days by taking Rs 500/- as the delivery charges which happened for the first time ever with me for a Rs 50000/- order.

I checked only the portable cooler which I could open by myself, when I opened it that was something completely different I asked for
And after 2 days the Samsung guy came for installation of the Samsung fridge, I asked him for the serial number after having a look on my phone and he agreed that the serial number matches the number I told him, I asked him to pack the fridge and keep it as it is.
Because he couldn’t put the carton back so he put only transparent sheet back on it.

And
Since then, I am getting in touch with Sargam Electronics owner Deepak Bansal, Store Manager Bharat Arora, accounts person Rohit, Service head K L Sachdeva.

I have all the possible recordings, messages and everything I could have to give evidence if required.

After a while, I wasn’t able to Keep a track of my complaint by calling and messaging them Over and over again because of my mothers health followed by her death last year.

I even got a chest burn last year and because of no fridge in the house couldn’t treat it with ice at that very moment, pics of the same have already been sent to Samsung, Sargam Electronics K L Sachdeva and the owner Deepak Bansal along with some of the other higher authorities for their references.

All the bills, documents have been sent respectively via email already and can be send again if required.

I started asking for compensation for all the damages and loses I have gone through because of this cheating and misleading act by Sargam Electronics and ignorance by the owner, manager of sector 29 store and service head K L Sachdeva.

Of course one of the biggest loss can’t be recovered by them or anyone in the world, LOSS of a MOTHER so again I couldn’t keep a track of it as was busy fulfilling my mother’s last wish but still contacted the owner Deepak Bansal, service head K L Sachdeva and manager Bharat Arora but nothing was done last year.

And same is happening even this year, they have completely denied on refunding the amount and said that they will pick up the products at their store to get it checked and then will refund the money after 2 days if their accounts department permit in 24 hrs of the products been picked up.

I was left with no other option but to file a complaint with the commissioner of police, followed by consumer court and session courts but unfortunately, courts ain’t open due to the lockdown and these people are taking advantage of this now as it’s been over a year fighting for my refund with compensation, without a fridge, I would request u to please look into this as you very well know how tough times it is right now purely because of the pandemic situation around the world and losing my mother which is the biggest loss on earth and than have to deal with such an issue for no fault of mine???

I DEMAND JUSTICE CAN BE DONE AND REQUEST MY MONEY TO BE REFUNDED!!!

All the other documents and evidences can be provided if required.

Contact details: Ananya Sharma
[protected]@gmail.com