Sargam Electronics — unfair trade practices, customer harassment and pathetic service by sargam store, sector-16, huda market, faridabad

Address:

Garg Trade Centre, Block No-1, IIIrd Floor, Behind SBI Bank, Sector-11, Rohini DELHI DL 110085 IN, Faridabad, Haryana, 121002

Hi,

I have purchased a samsung refrigerator (700l) from sargam electronics store, sco 30-31, sector-16, huda market, faridabad on 09.10.2019 for an amount of rs 70, 500/- which was partly financed by bajaj finserv.

I was assured coupons worth rs 9, 500/- i. E. Bigbazaar coupons worth rs 6, 000/- and netflix coupons worth rs 3, 500/-, which shall be redeemed after 3 months of the date of generation of invoice, however no coupons have been released till date despite several visits and inquires made to your store mentioned above. Kindly note that no emi payments/ dues have been pending till date and despite that no action has been taken by you or your associate companies in this regard. Further, i have been harassed by your store management and appointed bajaj representative, being called to the store physically on several occasions and was made to wait for hours with no outcome and purpose.

Further, the bajaj finserv representative mr. Hem singh caused unnecessary complications in the process making false promises every now and then. Mr hem singh lacks the basic know-how and information about the whole process of product management and always ended up making excuses blaming the store management or the finance company. He further kept giving contact numbers of different employees of the company as he was not able to deal with this simple issue, unnecessarily diverting me instead of solving my problem. It is because of his lack of knowledge and careless attitude towards the customers that i was made to visit the store several times for no good reason, wasting my precious time and money.

I wish to inform you to kindly treat this complaint and as my last and final warning after which i shall be forced to take legal action against you - m/s sargam india electronics ltd.); m/s bajaj finserv ltd. And m/s samsung india electronics pvt. Ltd.in the court of law for defrauding the customers by resorting to "unfair trade practices" as defined under section 47 of the consumer protection act, 2019.

I request you to get the above mentioned issue resolved by issuing the coupons worth rs 9, 500/- as promised by the sargam electronics store, sector-16 faridabad at the time of sale, as early as possible and take strict action against the sargam store management and mr. Hem singh, the bajaj finserv representative for delaying the whole process.

Note: please find attached a copy of the invoice for reference.

Thanks,
Mr. Pankaj nigam

Through

Mr. Nishchaya nigam
Advocate, supreme court of india