[Resolved]  Tata Sky — HD services not working - No Customer Service

Subscriber ID : [protected] This is in reference to the Tata Sky HD connection that recently was upgraded to HD from SD on 2 Sep 13. I have been a Tata Sky SD consumer since 5 years now This was work order no 1-[protected].The name provided to me for installation was Guddu Chauchary and I got a call for the same from cell no [protected] and this person was someone else and not the name mentioned. During the installation HE SAID HE WAS NOT Guddu but carried out the same. Our saga started immediately … till date I have intermittent service of HD channels and I have not been able to watch even one match or one episode or movie completely on any of the HD channels… They either do not work or have freezing picture issue · On 9 Sep 13 I logged a complaint no 1-[protected] for which there was no response from your call center and no one came after which I logged another complaint 1-[protected] on 11 Sep 13. · The same technician who had installed the box came and changed a part on the dish and went away without saying anything, this was 12/09/13. Later I received messages for disconnection for non payment of charge for Rs 300 which I was never informed of. However I paid the charge and my problem still persisted. · On 15 Sep I tagged another call 1-[protected]. The same technician again comes and only switches on the TV and says all channels are working and leaves. · On 21 Sep 13 another call 1-[protected] is tagged and a request for a senior technician was placed. I again get a call from the same cell no mentioned above and when I say I need a senior technician I am told that one would call me and come the next day which just does not happen. · On 27 sep 13 I log another call and ask for the supervisor or manager to which I am told there is no one at the shift presently and on persistence I was put on to some one who claimed to be the supervisor of the shift. I narrate my ordeal all over again and am guaranteed that some senior technician will respond to me by 11 am the next day for sure, but surprisingly I receive a call from the same cell no who says there is no senior technician available and cuts the call even before I can complete my sentence. In the bargain I have spoken to three people claiming to be managers Ahmed, Zaid and Amjad and no one seems to understand my problem or is able to solve it remotely, forget to my satisfaction. I am tired of dealing with Tata Sky and humbly request you to please refund my entire year’s subscription that I have paid and take back the dish and HD box back as I have been pushed to my wits end and am an extremely dissatisfied customer who cannot see any thing being resolved anywhere in sight. I would rather take a service provider who knows how to provide one. The major problem is that the agents at your call center take down the details of your requirement and when an appointment is to be slotted and finally the technician comes at his own whims and fancies. The Group of company you work for talks about work ethics and customer focus and certainty of service. Sorry to say but none of these are visible. Requesting you once again to kindly arrange for a refund ASAP and also a compensation for all my agony and no service of HD channel from 01/Sep/2013 onwards. Dissatisfied Customer Mrs. Nazneen Karbhari [protected]