[Resolved]  Tata Sky DTH Connection — Extremely poor customer service and negligence of Tata Sky team

Address:

Tamil Nadu

I have a Tata Sky DTH connection in the name of Tensy Jose. ID number is [protected].
I had made a request for a zeetos product on september 27, 2012. The request ID is RP[protected] and I received a message confirmation of the same. Zeetos points were deducted and service charges were also deducted immediately. Till date no product has been delivered. I have made several complaints to the helplines - both online and via telephone. For many months, nobody bothered to call back inspite of their usual quoted line that somebody will get back to you shortly.
It is very harrassing for us customers if you have no value for the customer.
It is not a fault on our side. It is totally your negligence and lack of respect to the customers. I have wasted a lot of time and money making these complaints and to no use ultimately. There should be the same promptness shown in these things as is seen in disconnecting the connection on due date of payment and deducting service charges for no service rendered at all. At least the courtesy call to explain that there would be some delay and the valid reasons regarding this.
Ultimately i get a call from some Anil from marketing team saying that they will get back within 24 hours. This happened last week 29/11/12. No response so far.
I need some compensation for all this trouble and harrassment from Tata Sky made in this regard.
The latest complaint number is 1-[protected]. Made 5 minutes back.
Somebody please take some speedy action.