Sathya Agencies — 3 star Air conditioner misplacement

I ordered blue star inverter ac from satya agencies, pattabiram branch on 25th may 2020. They promised to deliver the product within three days. We have paid some amount on spot after ordering it and rest of the amount to be paid on delivery. On 27th may, delivery man delivered ac which was non-inverter. I suspected since nothing was written on box about inverter/non-inverter details. On asking him he confidently said it was "inverter blue star ac". Next day, two persons came for installation. We asked them to open the box and confirm if the product delivered to us was inverter or non-inverter. They clearly said the box model is inverter but the ac delivered to you is "normal ac". We immediately called agency where that person[kishore] said that the product got misplaced with some other customer and he will make arrangements to replace ac next day. It's been 5 days since then he just keeps making false promises by saying it will surely, 100% come tomorrow. We went to his shop on saturday[30th may 2020] and told him if it doesnt get delivered in next 2 days we will cancel the product. We are really tired and frustrated with his attitude and ill behavior. I promise to never buy any product from satya agency anymore.

We are thinking to cancel the product tomorrow. It's a bad experience.