[Resolved]  Sathya Agencies — customer care service and worst sales approach

Address:

Chennai, Tamil Nadu, 600003

Here's bringing to your notice, customer care was worst and the behaviour of a staff was too annoying.
We had looked for a whirlpool 215l refrigerator and booked it on 27/01/2019. We were attend by your saleswomen (Ms. Girija). On 28/01/2019 we paid the entire amount and confirmed the order, only after paying the amount they say that the particular model ran out of stock and it cannot be delivered. We arugued that why didn't she inform it before paying the amount for which she did not have an answer.
But another person from the same store promised us to deliver it within 3days. Later we enquired about the delivery but they did not have the patience to respond properly.
That saleswomen was too arrogant like as if we are asking her own refrigerator. We pay the money for it what is wrong in enquiring about it.
Due to her behaviour we had to cancel the order and ask for a refund. She told it will take 1wks to reflect in our account which is okay, but the way she told it was annoying.
She is questioning us that "why did you pay" the amount for a stock out model but how will we know that it has ran out of stock?? It's her duty to inform that before taking the amount from us.
Customer service is the key for a good sales. Your purasaiwalkam branch is not up to the mark and that particular saleswoman she shouts in front of other customers as if it was our fault.
Our only mistake was to making your agencies as our choice?!!