Sathya Agencies — I am complaining about fridge

I have bought whirlpool 200l ice magic fridge october 2019. We saw the same fridge in the showroom in proper condition. But the delivered piece has wires loosely left near the milk trey. We raised complaint regarding that to both sathya agency arani and whirlpool.in sathya agency they are telling it's not defect due to transportation it happened. When we talk to the technician he is also telling the same and talking too much. Very bad service. Please don't buy any products in sathya and whirlpool branded items. Worst company i have ever seen. We had bought many items in sathya. But now we feel really bad about that.