Sathya Agencies — Mobile purchased

Address:

1/2 Thendral Nagar, Sathuvachari, Vellore - 632 004

I had purchased a mobile(Vivo Y20) on 24.10.2020 from Sathya (Add: 1/2 Thendral Nagar, Sathuvachari, Vellore - 632 004). We asked the sales executive (Mr. Mohan Raj K) to show best mobiles under 10-12k. We were shown Vivo Y20 and Vivo Y30 and given few specs details about them. When we asked about front camera we were said that both are same "16MP". Then I personally asked him to show Redmi note 9 pro and specs were good and we asked him which will be good for us. He said Vivo Y20 will only be good. More than anything I trusted this experience and knowledge and purchased it. Later after coming back home when we realized camera quality is really bad, it was just "8 MP". I seriously cannot accept to spend hard earned money this way. I just want them to change this phone. I trusted him and he had misused it. On asking them to tan actions he claims that he has shown us a tag that says all the specs but there was no mention of front camera in them. Please consider my issue and take necessary steps. I have all the accessories and papers that came along with phone as such. Herewith attach a copy of bill and specs tag for proof.