Sathya Agencies — poor quality product received

I am drafting this mail with heavy disappointment as this was the least expected from Sathya because it was the most trusted store where id go without a second thought top get any appliance. A refrigerator was purchased on the 12-Aug-2020 from Sathya Stores T.Nagar.
The fridge was delivered on 13-Aug-2020 and a Whirlpool representative came in on 14-Aug-2020 for the installation of the same. When the package was unpacked a lot of ants were found on the fridge and few welding defects were found. A call was immediately made to Sathya Agencies to report the same. They told that welding is something normal and ants in the fridge is not a concern. However i wasnt happy with the product as I constantly buy Whirlpool and havnt found anything defective so far. The Whirlpool tech said that I can go in for an exchange if I am unhappy with the product. I was immediately connected with the Whirlpool service centre, They had told me that they would visit the same day and did not turn up. A follow up call was Monday and Wednesday and till date they havent turned up. Ants are still coming out from the unit from various parts. I do not feel that this is normal. And i did not expect this kind of service from Whirlpool as well. Getting a defective product for 26000INR is not convincing.I would expect a speedy resolution on the same. Though the defective piece is from Whirlpool i still dint get it from a Whirlpool showroom but from a Sathya Agency. Before delivering a product you should have made sure it is perfect. Inspite of reporting the issue there is no proper response from Sathya which is highly disappointing.