Sathya Agencies — Sony bravia tv

Self visited tuticorin sathya main branch to buy a brand new sony x8000g 49 inch tv on 08.06.2020 at around 13:00hrs. They welcomed well and explained about the available tv models. I asked for sony x8000g 49inch, they said stock is not available at this branch and we will find the stock at other branches r else we will get directly from sony by placing po. So based on that i made an advance amount of rs 1000/- on the same day. The next day i got a call that the tv is coming u can collect it by evening. I said i will take it on 10.06.2020. On 10.06.2020 i went to the branch by evening 5:45pm asked for the tv. They took the box from 1st floor and showed. The box was repacked one it was not a fresh tv because it had two packing tapes and box edges were in damaged condition. Still the service person convinced me that it is directly from sony and they opened the box and the remotes and other accessorizes were simply placed. Still he convinced me and he took the panel out in the panel all the ports were with dust and panel corner stickers were with dust. Still he was convincing me, i was not convinced and then he told i will open and show another new tv. So they brought a 43inch sony tv and the box was having single sticker and it was opened the remotes and other accessorizes were in tis place it was afresh packing. Then with heavy heart i said please dont do like this give us a good tv for the amount what we are paying. Since being a big home appliance center i didn't expected this. I usually take all accessorizes from sathya this time it has broke out. But still i have some faith on sathya so please see that i get a fresh piece sony x8000g 49inch tv.